I thought it would be nice to explore behind the scenes at Howland Alarm. So many members of our staff you will never meet, yet they are vital to the daily operation of the business.
I am going to at least introduce you to the business office staff and the monitoring Central Station manager, so you can have a glimpse into our behind the scenes.
Jennifer Prater, the business office manager, has been with us since 2003. Jenjen is definitely my right hand at the business office. She works in accounts receivable and customer care, and helps where needed. Jen is trained in every job at the business office and the monitoring department. Jenn was raised in Howland and now resides in Champion with her husband Rob (an installer for our company). They have 2 dogs, enjoy camping, and coming to bluegrass shows with Mitch and I.
Beverly Cleaves, has been with us since 2013. Bev is very organized and responsible. Her work is top notch! She is responsible for scheduling service and accounts receivable. She is the one that will greet you (with a smile) if you should come into our business office. Bev was raised in Champion and now resides in Howland with her husband Chuck, daughter Catie, and son Michael. Their son Zach has moved out of the area.
Megan Tolley, has been with us since 2016. Megan stepped into the position of scheduling installs and helping with filing, scanning and other office jobs. She has brought a ray of sunshine to the office. She sweet, caring, and always in a good mood. She will always do her best to make everyone happy. I love having her as part of our work family, I feel like I have known her all her life. Megan grew up in Mineral Ridge and still resides in Mineral Ridge with her husband Dave and two of the cutest boys you have ever seen, “Bentley and Ashton”.
Debra Landis “Debbe” is my BFF, I have known Debbe since we were 2 years old. She began working in the business with us in 1990. She is the manager of the monitoring – Central Station. She is responsible for the hiring and organizing of the call center and she also still works in the daily operations of that office. I have never met a more honest and sweet person in all my life. She will do her very best to make sure the customer is taken care of. Debbe was born in Howland, and the family moved to Kinsman in 1974. Which absolutely devastated me, since we were inseparable. Even with Debbe living in Kinsman, we were able to retain our close friendship through all these years. Debbe lives in Kinsman with her husband Walt, son Nick and mom Judy (previous employee of Howland Alarm, until her retirement). Debbe and Walt also have a daughter Courtney, who lives in Kinsman, and that has blessed them with two beautiful grandchildren. (Kyliegh and Hunter). Enjoying their grandchildren is their favorite hobby.
Cindy Matheson – President